Privacy Policy
How we collect, use, and protect your personal information
1. Introduction
BeautyPro Pte Ltd ("we," "us," or "our") operates the BeautyPro platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
2. Information We Collect
2.1 Personal Information
We collect information that identifies you ("Personal Information"), including:
| Category | Examples | Purpose |
|---|---|---|
| Contact Information | Name, email, phone, address | Account creation, communication |
| Account Information | Username, password, profile picture | Account security, personalization |
| Business Information | Company name, tax ID, registration | Business verification, billing |
| Booking Information | Appointments, service preferences | Service delivery, reminders |
| Payment Information | Billing address, payment method | Transaction processing |
2.2 Automatically Collected Information
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, features used, time spent
- Location Data: With your permission, approximate location
2.3 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze usage patterns
- Personalize content
- Improve security
You can control cookies through your browser settings.
3. How We Use Your Information
We use your information for:
Service Operation
Providing and maintaining the BeautyPro platform
Transactions
Processing payments and managing subscriptions
Communication
Sending service updates and notifications
Improvement
Analyzing usage to enhance our services
Marketing
Sending promotional materials (with opt-out)
Legal Compliance
Meeting regulatory requirements
4. Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA), we process your information based on:
| Legal Basis | Description | Examples |
|---|---|---|
| Contract Performance | Processing necessary for our contract | Providing booked services |
| Consent | You have given clear consent | Marketing communications |
| Legitimate Interests | Our legitimate business interests | Service improvement, security |
| Legal Compliance | Processing required by law | Tax reporting, fraud prevention |
5. Sharing of Information
5.1 Service Providers
We share information with third-party vendors who perform services for us:
- Payment processors: Stripe, PayPal
- Hosting providers: AWS, Google Cloud
- Analytics services: Google Analytics
- Customer support: Zendesk, Intercom
5.2 Legal Requirements
We may disclose information if required by law or in response to valid requests by public authorities.
5.3 Business Transfers
In connection with any merger, sale of company assets, or acquisition, your information may be transferred.
6. International Transfers
Your information may be transferred to and maintained on computers located outside of your country. We implement appropriate safeguards including:
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements
- Encryption and security measures
7. Data Security
We implement reasonable security measures including:
- Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Secure development practices (OWASP guidelines)
8. Your Rights
Right to Access
Request copies of your personal data
Right to Rectification
Correct inaccurate information
Right to Erasure
Request deletion of your data
Right to Restrict
Limit processing of your data
Data Portability
Receive your data in machine-readable format
Right to Object
Object to processing based on legitimate interests
PDPA Rights (Malaysia/Singapore)
If you are in Malaysia or Singapore, you have additional rights under the Personal Data Protection Act, including:
- Right to access and correct personal data
- Right to withdraw consent
- Right to prevent processing likely to cause damage or distress
Exercising Your Rights
To exercise your rights, contact our Data Protection Officer at dpo@beautypro.com. We will respond within 30 days.
9. Data Retention
We retain your information only as long as necessary:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 7 years after account closure | Legal requirements, dispute resolution |
| Transaction Records | 10 years | Tax compliance, financial auditing |
| Booking History | 3 years after last activity | Service improvement, analytics |
| Marketing Data | Until consent withdrawal | Marketing communications |
10. Children's Privacy
Our Service is not intended for children under 18. We do not knowingly collect information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.
Data Protection Officer
For privacy-related inquiries or to exercise your data rights:
John Smith
Data Protection Officer
dpo@beautypro.com
+65 6123 4567 (ext. 101)
We respond to all legitimate requests within 30 days. There is no charge for exercising your rights.
11. Changes to This Policy
We may update this policy. We will notify you of material changes via email or through the Service 30 days before changes take effect.